All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to M/s. Luminous Holiday Pvt. Ltd.

Booking
On confirmation of booking your contract is with M/s Luminous Holiday Pvt. Ltd. A contract exists between us when we confirm your tour/travel services and have received the deposit amount from your end.

Payment
For the services contracted, a minimum deposit of 25% of the total cost is to be paid by you to M/s Luminous Holiday Pvt. Ltd. The deposit is required to hold the booking on confirmed basis.

Balance Payment
Balance payment is to be made 15 days prior to the date of start of services. Any booking made within 15 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.

Note
Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year, Pushkar Fair, Diwali etc) full payment is required to be made at the time of booking itself.
Terms & conditions for Group booking will be separate and case to case basis.

Mode of Payment
International clients can make payment using any of the following methods:-

• By Online Credit Card Payment (American Express / Visa / Master Card / Discover / Diners Club).
• By Online Debit Card Payment (by Master / Visa / Maestro).
• By Offline Credit Card Payment (American Express / Visa / Master Card / Discover / Diners Club).
• By Bank / Telex Transfer to our Bank A/c.

Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:

• 60 days & prior to arrival - 10% of the tour/service cost.
• 59 days to 30 days prior to arrival - 20% of the tour/service cost.
• 29 days to 15 days prior to arrival - 25% of the tour/service cost.
• 14 days to 08 days prior to arrival - 50% of the tour/service cost.
• 07 days & less, prior to arrival or no show - NO REFUND.

Refund
In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

Extra Usage of Vehicle
Please note that the cost of extra usage of vehicle (cars / coaches with the driver) is not included in the services and hence extra usage of Vehicle after transfer or after sightseeing is not allowed.

Jurisdiction Clause
All the disputes arising out of this agreement or any other subsequent agreement would be subject to Delhi Courts only.